Privacy Statement
mySmart Home is a division of mySmart Pty Ltd
Our commitment to privacy
We respect each person's right to privacy, so we're committed to complying with
the Privacy Act 1988 and the National Privacy Principles.
This Statement contains some important information about how we deal with personal
information. More detailed information is in our Privacy Policy, which is available
on request. In this Statement the expressions 'mySmart', 'mySmart Home', 'we', 'us'
and 'our' refer to mySmart Pty Ltd ACN: 111599074 and its related companies.
The personal information we collect
We only collect the personal information that is necessary to lawfully and ethically
carry on our business, to provide the information, products and services our customers
and contacts request, to communicate efficiently with our customers and contacts,
to keep our customers and contacts informed of products and services that are available
from us, and to responsibly market our products and services. Our contacts include
people who are employed by customers and people who may use, specify or recommend
our products such as electrical contractors, builders, developers, architects, engineers,
and their employees.
Unless we need particular information to supply the specific information, products
or services you request, or to open a credit account for you, the personal information
we might collect about you is limited to your name, gender, contact details, occupation,
employer, relationship to or dealings with us or our customers, and details of your
participation in our events and promotions and your purchases of our products and
services.
If you apply to us to open a credit account we may collect information about your
financial position and credit history.
We will generally collect your personal information directly from you. We may do
this when you meet with one of our employees, communicate with us by telephone,
mail, fax or email, subscribe to our publications, enter our competitions, participate
in our promotions, join mySmart Home Clients, apply for access to our websites, or
submit information via our websites. We may be unable to provide the information,
products or services you request, or allow you to participate in our competitions
and promotions, if we are not given the personal information we ask for.
We might sometimes obtain information about you from our customers and contacts
(for example, a customer who sells you our products may provide us with information
about you), but we will only collect information in this way if we are satisfied
that they have the right to give us the information and that we have the right to
use it.
Use and Disclosure
We may use personal information we hold about you to send you invitations to attend
our events, information about our competitions and promotions and your participation
in them, or communications about our products and services, but we won't send you
communications if you've told us that you don't want to receive them. Apart from
that, we will only use your personal information to provide the information, products
and services that you request, to assess and process any application you may make
for credit, and to manage any account you may have with us. We never disclose personal
information we hold about people to any entities outside mySmart Pty Ltd and its
directly related companies to allow them to market their products and services.
Others who may have access to information
We may use external service providers who may have access to some personal information
we collect. For example, we may use external contractors to manage our databases
or websites or to attend to our marketing communications. We ensure that these contractors
are bound by obligations of confidentiality and may only access information to the
extent necessary to provide the services we require.
Information Security
We take appropriate steps to ensure that all information we hold is protected from
loss, misuse, or unauthorised access, disclosure or modification. We maintain physical
security over our premises and access to our computer systems is limited by user
identifiers and passwords.
Our Websites
You may use many sections of our websites anonymously, but any information you choose
to submit to us via our sites (eg: to book for an event, subscribe to a publication,
enter a competition, participate in a promotion, or send us an email) will be treated
in accordance with this Statement.
Our websites may use cookies to profile you and to tailor marketing material to
your preferences. We may also record details of your visit to our sites such as
your server address, domain name and browser type, the date and time of the visit,
the information downloaded, and links from other sites followed to get to our sites
- this information is anonymous and is only used for statistical and website development
purposes.
You may require a Username and Password to access some sections of our sites. If
you have a Username and Password, they will be used to identify you when you enter
those sections.
Access Rights
You can request access to the personal information we hold about you. We may charge
a fee when access is provided. More information about your access rights is in our
Privacy Policy.
Contacting us about privacy
To obtain a copy of our Privacy Policy, enquire about any privacy issue, or make
a request for access to information, please contact:
My Smart Pty Ltd
ACN: 111599074
Unit 16, 1 Talavera Road
North Ryde, NSW 2113
Email:
